Refund Policy

RETURNS

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Principle of withdrawal (online sales)

The CUSTOMER has in principle the right to withdraw by returning or returning the PRODUCT to the SELLER, without giving a reason.

To do this, the PRODUCT must be returned or returned no later than fourteen (14) days following communication of its decision to withdraw, unless the SELLER offers to recover the PRODUCT itself.

Withdrawal period

The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last good.

In the event of delivery of the PRODUCT in several batches of parts, the withdrawal period will expire fourteen (14) days after the day on which you yourself, or a third party other than the carrier and designated by you, takes physical possession of the last batch or the last piece.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging, with its labels.

The return of certain types of goods is not permitted. Thus, perishable goods, such as food, all products in the hygiene and beauty section cannot be returned. The same goes for gift cards.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

Notification of the right of withdrawal

To exercise his right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the CUSTOMER must notify his decision to withdraw by means of an unambiguous declaration (letter sent by post or post). electronic) to: contact@bercailbeauvais.fr or at Le Bercail, 4 rue Desgroux, 60000 Beauvais.

Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and you have still not received your refund, contact us at the following address: contact@bercailbeauvais.fr.

Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to contact@bercailbeauvais.fr and, after our confirmation, send your item to: 4 rue Desgroux, Beauvais, 60000, France.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
Shipping
To return your product, you must send it to the following postal address: 4 rue Desgroux, Beauvais, 60000, France.

Shipping costs associated with returning your item are your responsibility. They are not refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.