General Conditions of Sale and Use


This site (hereinafter named: the site) is the property of ETOILLE, SARL with capital of €3,000 whose head office is at 5-7 rue Lamartine 60000 Beauvais registered in the Beauvais Trade and Companies Register under registration 915 287 841, with VAT identification number: FR48915287841.


The purpose of the General Conditions of Sale (CGV) is to inform end customers (the Customer) about:

  • The conditions and terms under which they can access the Site
  • The conditions and terms under which they can place an order for products or services sold on the Site
  • The rights and obligations of the seller and the consumer in the context of a sale of products or services

These General Terms and Conditions apply, without restriction or reservation, to all orders placed by the Customer for products offered on the Site.
These General Terms and Conditions may be subject to modifications and updates; the conditions applicable to the order of an item by the customer are those in force on the day of the order. Any new version of the T&Cs will be accessible on the Site, in the 'T&Cs' section and at the time of validation of the basket by the Customer.
To place an order on the Site, the Customer must first accept these General Terms and Conditions.
The products are offered for sale in the following geographic territory: Metropolitan France, within the limits provided by our delivery services.


The Site offers online ordering of products selected by ETOILLE as well as booking workshops organized and communicated by ETOILLE
The offers presented by the company ETOILLE are valid as long as they are visible on the Site, within the limits of available stocks or the conditions specified on the Site.
In the event of unavailability of the Product ordered, the Customer will be informed as soon as possible and the Customer will then have the choice of requesting either a refund of the sums paid within 14 days at the latest, or an exchange of the product.
Each product offered for sale is accompanied by a description as well as non-contractual photos, allowing the Customer to be aware of the information related to this product before placing an order.


The Company ETOILLE offers products and services for sale to the Customer on its Site.
The Customer, to place an order, must be:

  • A duly represented legal entity, not acting for the purpose of resale of the products ordered.
  • An adult natural person, with the legal capacity to carry out and fulfill an order. Failing this, he must have authorization from his legal representative, which he expressly acknowledges and accepts.

The order will only be valid when the Customer has physically accepted the order, that is to say, at the “click” during validation. This “click” constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
An order confirmation is sent to the Customer by email, following payment of the order and acceptance by ETOILLE to take charge of it.
ETOILLE is only bound by the Customer's order from the sending of this acknowledgment of receipt and subject to receipt of the payment corresponding to the order.
Proof of the order results from the electronic forms completed by the Customer and the confirmation sent by ETOILLE to the Customer's email address. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
The ETOILLE company reserves the right not to respond to orders that do not comply with its commercial policy.


Prices are expressed in euros and take into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the Site's products.
Prices are only valid at the time of ordering and are subject to change at any time. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order.
Payment of the entire price must be made when ordering. At no time can the sums paid be considered as deposits or deposits.
During sales or promotional periods, discounts only apply while stocks last.


To pay for their order, the Customer can choose from all the payment methods offered on the Site:

  • Payment by credit card :
Our banking partner ensures secure payment. Your card details are encrypted and sent using the SSL (Secyre Socket Layer) protocol so that no one can use them without your knowledge.
The ETOILLE company does not store this data on its server. The customer must therefore communicate his information with each new order.
The card is debited at the time of order validation.
  • Payment by Paypal:

Payment can also be made by a Paypal account.
The Customer guarantees that he is the legitimate holder and user of the payment method he uses on the Site. The ETOILLE company cannot be held responsible in the event of fraudulent use.
The company ETOILLE reserves the right to suspend processing of an order in the event of refusal of authorization for payment by credit card from officially accredited organizations or non-payment.


Delivery of the Product is made to the address indicated by the Customer when ordering, by the services of La Poste or by one of our carriers.
Delivery costs are indicated to the Customer on the Site at the time of their order and their amount depends on the delivery method the Customer chooses to use.
Any item available in stock is shipped within a maximum of 10 working days from receipt of the order. The times indicated are average times which correspond to the processing, preparation and shipping times of the order. The order delivery deadline is 30 days from the day of order validation.
ETOILLE cannot be held responsible in the event of a delivery error or excessively long delivery times, once the package has been handed over to the carrier.
If the delivery date is exceeded, not due to a case of force majeure, the Customer may cancel the order by any available means (contact form, email, telephone, mail, etc.):

  • If the order is being transported by one of our carriers, the Customer must contact ETOILLE within 24 hours following shipment confirmation, so that delivery is blocked
  • If the package is delivered, the Customer must refuse it and request a refund of their order from ETOILLE.

Once confirmation of the return of the order, ETOILLE undertakes to make the reimbursement within 15 days.
In the event of non-receipt of the order following shipment, the customer must inform ETOILLE within a maximum of one month so that an investigation can be opened. Once this deadline has passed, no request can be taken into account.
It is up to the Customer, upon receipt of the Product, to check its conformity and its apparent condition and to formulate, if necessary, reasoned reservations, which must be sent in writing to ETOILLE and the carrier within three (3) days following delivery. Thus, the Customer will indicate, where applicable, on the delivery note in the form of handwritten reservations accompanied by his signature any anomalies noted (open package, damaged product, etc.).


In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the product sold.
The Customer is expressly informed that the company ETOILLE is not the producer of the products presented on the Site, within the meaning of law no. 98-389 of May 19, 1998 and relating to liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the liability of the producer thereof can be sought by the Customer, on the basis of the information appearing on the packaging of said product. Given the frequency of renewal of the components of technical products, ETOILLE may, on request, inform the consumer of the availability of spare parts for the products offered and the methods for possibly obtaining them.
In accordance with article L217-4 of the Consumer Code “the seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »
In accordance with article L217-13 of the Consumer Code, the provisions of this section do not deprive the buyer of the right to take action resulting from redhibitory defects as it results from articles 1641 to 1649 of the code civil or any other action of a contractual or extra-contractual nature recognized by law.


The Customer has a period of 14 working days, from receipt of the order, to return, at his own expense, the product(s) which do not suit him.
Any request for withdrawal must be reported in advance to ETOILLE, either via the contact form or by email to .
The product(s) concerned must be returned to:
ETOILLE – 4 rue Desgroux, 60000 Beauvais.
Only products returned in their original, complete and intact packaging will be taken back. Any product which has been damaged or whose original packaging has been damaged will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs and gift wrapping.
In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, the Customer will cover the shipping costs.
If the right of withdrawal is exercised, ETOILLE will reimburse the Customer within 14 days, by recredit in the event of payment by credit card (secure payment) or by check in any other case.


Except in the case of defective products, products are not refunded.
The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, such as cosmetics, soaps and all products from the hygiene and beauty section, dangerous materials or substances, nor flammable liquids or gases.

Other items not permitted for return:
* Gift cards
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

A credit for the amount of the item to be returned will be offered, if the product is in good condition. The credit is valid for 3 months from its date of issue. The credit is only valid in store at 4 rue Desgroux, 60000 Beauvais.

Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.


None of the parties (Customer and ETOILLE) can be held responsible for the delay or absence of execution of all or part of the Contract due to an event of force majeure, if it meets the legal and jurisprudential conditions required to qualify force majeure under French law.
ETOILLE cannot under any circumstances be held responsible, regardless of the type of liability action initiated, for immaterial damages and/or sometimes qualified as indirect, incidental, special, including damages resulting from loss of profits, loss of profit, loss of data or loss of use suffered by the Customer or a third party.
The choice and purchase of a product or service are the sole responsibility of the Customer. The total or partial impossibility of using the products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the liability of ETOILLE, except in the case of a proven hidden defect, non-compliance, or defect.


Any abstention by ETOILLE from exercising a right cannot be interpreted as a definitive waiver of this right nor as a waiver of these general conditions.


In accordance with the European Regulation on the protection of personal data n°2016/679 (“GDPR”), the Privacy Policy is governed by the GDPR and by French law, under the regulatory control of the French personal data protection authority , the CNIL (National Commission for Information Technology and Liberties), which you can contact in the event of a complaint relating to the processing of your personal data by ETOILLE.
The conditions for collecting and processing personal data are set out in the Privacy Policy accessible here .


All of the constituent elements of the Site (images, texts, logos, brands, etc.) are covered by intellectual property rights. It is therefore strictly prohibited to reproduce in whole or in part, by any means whatsoever, to distribute, publish, transmit, modify or sell all or part of the content of the Site, or to create derivative works from it. -this.
The brands of the products resold on the Site, as well as all the constituent elements linked to these brands, displayed on the Site (images, logos, product designation, etc.), registered or not, are the exclusive property of the owners of these brands and are, therefore, protected by intellectual property rights and rules relating to unfair competition. Any reproduction, distribution, transmission, modification or use of these brands, for any reason whatsoever, is prohibited.


These general conditions are subject to French law.
In the event of a dispute or complaint, the Customer will contact ETOILLE as a priority to obtain an amicable solution.

In accordance with articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system. The mediation entity selected is: Fédération du Commerce et de la Distribution. In the event of a dispute, the consumer can submit their complaint on the site: www.mé

or by post by writing to:

Mr. Consumer Mediator FCD, 12, rue Euler 75008 PARIS

To find out more: European online dispute resolution (ODR) platform.